Contact us – We’d love to hear from you. Feel free to say hello!
FREQUENTLY ASKED QUESTIONS
Do you ship orders abroad?
Yes, of course we ship worldwide! You can order from any place you are located and we will ship your order with reliable partners like DHL. Shipping costs and delivery time depend on the country, but you will see everything in detail when you place your order.
We also provide you with a tracking number so you know where your parcel is at all times. If you need anything or have any questions, we’re here to help!
Do you offer gift wrapping service?
Yes, of course we do gift wrapping! If you want it, just write us a comment in the “Order notes (optional)” field before you complete your order. We wrap the products with care, using special ampersand. It’s great to want to give the most special gift, to your loved one.
Can I cancel my order?
You can cancel your order in the following ways, provided that it has not been sent to you first:
1. Navigate to the “My Account” page
- Login to your account.
- Navigate to your “Orders”.
- Find the order you want to cancel.
- Click on the “Cancel Order” button.
2. Contact Uglybell
You can contact us to request cancellation of your order.
What are the available shipping methods?
In Greece, we offer Free Shipping for all orders via Geniki Taxydromiki courier. The process is fast and secure, ensuring the delivery of your products without any charge. All orders are shipped with a tracking number, so you can monitor the progress of your shipment in real time. In addition, the packaging of the products is carefully and professionally done, ensuring that your handmade sunglasses arrive intact and in perfect condition.
What are the available purchase methods?
You can see all our available purchase methods here.
Do you have a product quality guarantee?
We provide a quality guarantee for all our handmade glasses!
Our commitment to quality is non-negotiable. Every Uglybell pair is crafted with attention to detail, using the finest materials, ensuring durability, aesthetics and comfort.
Our warranty covers any problems that may arise from the construction or materials for a period of 1 year. Should you find any defect, we are at your disposal for repair or replacement, ensuring that the product you have chosen will fully meet your expectations.
Our team is always available to help you with any questions or support needs, so you can enjoy your glasses with confidence.
Are the glasses waterproof? Will they break in water?
Each Uglybell is waterproof due to the special resin coating on our styles, which withstands extreme weather conditions. If your pair comes in contact with salt water, clean the lenses & frame with natural water and the Uglybell cloth included in the case. They will be ready to wear again.
How can I contact you?
Of course! You can contact us in many ways, whatever suits you best:
- Phone: We are always ready to help you with any question or need
- Email: If you prefer, send us an email at info@uglybell.com and we will get back to you as soon as possible, usually within the same day.
- Social Media: You can also find us on social Facebook, Instagram & Tik Tok, if you prefer to send us a message there.
- Contact Form: we have a contact form on our site.
However you choose to contact us, we will answer you immediately because we want to help you with whatever you need! !!!
Do you do wholesale?
We offer wholesale of our handmade glasses to shops and professionals in the field. If you are interested in wholesale partnership, please contact us to discuss the details and offer you special wholesale prices. We offer flexible terms of cooperation and can adapt your order to the needs of your store. We look forward to working with you and bringing our unique, handmade sunglasses to your customers’ world!